![]() Long story short: Interstate National Dealer Services is the guarantor of a product sold by Endurance Dealer Services, which is aggressively hammering your phone and mailbox. The Better Business Bureau awards Interstate National Dealer Services an A+ rating, despite the fact that the BBB’s website lists the company as having a 94 percent negative consumer review rating, and 385 total consumer complaints. It even has a bona fide equity partner in Golden Gate Capital, the private equity firm that has an interest in a lot of large American companies like Red Lobster, Payless Shoe Source and Eddie Bauer. The company appears to be legitimate, with a real, live, human executive team posted right there on the website. ![]() Interstate National Dealer Services is located in Atlanta, and lists “Honesty and Integrity: We do what we say we’re going to do” as one of its core values. “The administrator/Obligator of the vehicle service contract is Interstate National Dealer Services, Inc.” reads the fine print. Who is Interstate National Dealer Services? (Typically, anything official is going to have the sender’s name, address and phone prominently at the very top of the letter, so that’s a good indicator that a letter like this is completely bogus.) On the second page of the document, which contains an “EXAMPLE” invoice for $12,914.75, there’s fine print at the very bottom. ![]() No such “department” exists, and the “Department of Automobile Records” isn’t a company at all. The red “DEMAND”-style letter had all kinds of frightening language like “Our records indicate you have received multiple notices…” and “you will be at risk of being financially liable for any and all repairs.” One letter, which was sent for a car that is under a factory Volkswagen warranty for the entire time period and mileage of the lease signed in April of 2016, came from the official-sounding “Department of Automobile Records.” In the communication you receive, unless you read every single word carefully, it’s difficult to track down just who you’re communicating with. Every time you find one, another three scurry off under the baseboards. Tracking down exactly who some of these companies are is like smashing cockroaches with a bootheel. The FCC says “If you own a car and a phone,” you are a target for predatory marketing that offer extended warranties over the phone and in the mail.
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